This combined with the ongoing training that is required by a successful customer service team means that costs can quickly spiral out of control.
It removes traditional barricades like phone queues and wait times.
They will also be able to adapt to the customer’s exact needs rather than be more limited to a set of assigned tasks.
But there are a few different options for engagement, most prominently live chat and chatbots. In the age of digital proliferation, chat is emerging as the favoured channel for customers interacting with businesses.